Cancellations, Returns & Refunds
Customers may cancel orders that have already been processed and despatched by contacting us via email at
firstname.lastname@example.org The Customer must follow the process below to be entitled to a refund:
- The Customer must contact us via email at email@example.com prior to the return of any products. We will provide you with a returns number which needs to be quoted on all returned paperwork and a returns address.
- Returns must be made within 30 days of the original delivery date.
- Products must be returned in their original condition and in a condition which will enable them to be immediately fit for re-sale.
- Products must be returned adequately packed and despatched with delivery paid.
- The Customer must quote the Pipe Dream Fittings invoice number with the returned product.
- For products returned due to customer error or where there is no fault with the product, a handling charge of 25% will be applied.
- For products that have been cut to specific lengths or that are not stock items no refunds can be given unfortunately
We will make all refunds to the card used for payment within 7 working days of receipt of the returned goods.